Responsible Gaming

Responsible Gaming at haibajji — Keep the fun alive, stay in control

Gaming is entertainment — not harm. haibajji wants you to play within your limits, make time for your family, and protect your financial security. This responsible gaming guide is here to help you do exactly that.

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Haibajji's Responsible Gaming Tools

What haibajji offers to keep your gaming experience safe and balanced

Setting a Deposit Limit

Set a deposit limit in advance — daily, weekly, or monthly. Limits take effect immediately once configured.

Session Time Limit

Set a limit on how long you play in one session. Once that time is up, haibajji will automatically send you an alert and suggest taking a break.

Cooling-Off Period

If you need a short break, set a cooling-off period of anywhere from 24 hours to 6 weeks. During this time, logging in and gaming will be suspended.

Self-Exclusion

If you need a longer break, you can fully self-exclude for a period of 3 months to 5 years. Your account will be completely inactive for the entire duration.

Gaming History Review

Review your own gaming patterns — detailed reports on how much time and money you have spent are available to you at any time.

Minor Protection

Haibajji strictly enforces an 18+ policy. Access by minors is completely prevented through parental control tools and KYC verification.

What we mean by responsible gaming

Gaming is a source of entertainment — as long as it stays within healthy limits. Responsible gaming means playing in a way that has no negative impact on your personal life, family, work, or finances.

Haibajji is more than just an entertainment platform — we believe the wellbeing and happiness of every user is our responsibility too. That is why responsible gaming sits at the very heart of everything we offer.

Characteristics of Healthy Gaming Habits

  • Treating gaming as entertainment, not as a source of income.
  • Staying calm after a loss and feeling no urge to chase the money back.
  • Playing within your own budget and only using money left over after covering all necessary expenses.
  • Keeping family, friends, and work as a higher priority than gaming.
  • Being able to stop easily whenever you choose.
Remember: Winning and losing are both part of the game. Playing on haibajji should always be fun — never stressful.

Recognising Signs of Problem Gaming

Problem gambling often develops gradually — it can be hard to notice at first. If you spot any of the signs below, it is time to take them seriously. Recognising them is not something to be ashamed of; in fact, it is the first step toward a solution.

Financial Signs

  • Repeatedly spending beyond your budget.
  • Placing larger bets to try to recover lost money.
  • Borrowing money from family or friends to fund gaming.
  • Using money meant for bills or daily expenses on gaming.

Behavioural and Psychological Signs

  • Feeling restless, irritable, or on edge when not playing.
  • Hiding how long you have been playing or how much you have lost.
  • Trying to stop gaming but being unable to.
  • Feeling that gaming matters more than family, work, or studies.
  • Skipping sleep or meals to keep playing.
Important: If you notice any of these signs, do not delay — contact haibajji's support team or use one of the assistance options listed below.

How to use haibajji's protection tools

Log in to your account and activate these tools from the Settings menu. Any tool you configure takes effect immediately.

1
Set a Deposit Limit

Go to Account Settings > Responsible Gaming > Deposit Limit. Set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.

2
Enable Session Timer

Go to the session timer option and set a maximum play duration. When the time is up, a pop-up will appear so you can take a break.

3
Activate Cooling-Off

If you need a short break, use the cooling-off option to choose a period during which you won't be able to log in.

4
Activate Self-Exclusion

If you need long-term support, complete the self-exclusion form. It cannot be cancelled before the period ends.

5
Review Your Gaming History

View your monthly spending report under Account > Transaction History. It is the most direct way to understand your own habits.

Please note: Using these tools is not a sign of weakness — it is a sign of genuine wisdom.

Self-Assessment — Ask yourself

Answer the following questions honestly. If you answer "yes" to more than three, it is time to seek help.

1 Do you end up spending more than your planned budget and feel regret afterwards?
2 After a loss, do you keep playing to try to "win back" what you lost?
3 Have family or friends expressed concern about your gaming habits?
4 Are you gaming at the expense of work, sleep, or time with your family?
5 Do you feel restless, irritable, or anxious when you are not playing?
6 Are you using gaming as a way to escape problems in your everyday life?
7 Have you ever tried to stop gaming but found you could not?
3 or more "Yes" answers: Now is the time to help yourself. Contact haibajji support or activate a cooling-off period or self-exclusion.

How to Get Support

Acknowledging a problem isn't a defeat — it takes real courage. haibajji offers several ways to get the help you need.

Getting help through haibajji

  • Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
  • Email Support: Email us at [email protected].
  • Account Tools: Set self-exclusion or cooling-off directly from your account.

Steps to Getting Help

If you feel gaming is getting out of your control, follow these steps:

  • Start by activating self-exclusion directly from your account.
  • Let a trusted family member or friend know what you're going through.
  • Seek help from a professional counsellor.
  • Review your personal financial plan.
haibajji's commitment: All support requests are handled with strict confidentiality. You will not be judged.

Protection of Minors

Haibajji strictly prohibits anyone under 18 from creating an account or playing any games. This is both our policy commitment and a legal obligation.

What we do to protect minors

  • Date of birth verification is mandatory at registration.
  • A government-issued ID is required to verify your age during the KYC process.
  • Suspicious accounts are suspended immediately.
  • If a user is confirmed to be under 18, the account is permanently closed and funds are returned.

Guidance for Parents

If you suspect a minor in your household is accessing haibajji or any gaming site, contact support immediately. We will take action within 24 hours.

Parents can limit access to gaming sites by installing parental control software on their devices.

Frequently Asked Questions

No. Activating self-exclusion keeps your account balance safe. You can withdraw funds once the exclusion period ends or upon request.

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a waiting period of at least 7 days — this prevents impulsive changes.

A cooling-off period is a short-term break — from 24 hours up to 6 weeks. Self-exclusion is long-term — from 3 months up to 5 years — and cannot be cancelled before the period ends.

Yes. You can notify haibajji support directly via live chat or email. We will verify the account in question and take the necessary action.

Once the period ends, you may request to reactivate your account. It will be reviewed briefly with our support team first — to make sure you're genuinely ready.

Play responsibly, enjoy the experience

All protection tools at haibajji are completely free. Register today and enjoy a safer gaming experience.

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